Embracing Service Excellence
Broman
0 reviews
Chapters
6
Language
English
Genre
Published
March 7, 2025
In "Embracing Service Excellence," author Broman provides a comprehensive guide to transforming businesses from product-centric to service-centric models. The book is divided into six chapters, each focusing on a key aspect of service excellence. Chapter 1 explores the rise of the service economy and emphasizes the importance of understanding customer needs. Chapter 2 delves into designing effective service offerings, focusing on delivering value and enhancing customer experience. Chapter 3 highlights the significance of building strong customer relationships, emphasizing a customer-centric culture and empowering employees. Chapter 4 focuses on organizational restructuring for service excellence, discussing the need for cross-functional teams and fostering collaboration. Chapter 5 explores the importance of measuring and improving service performance through Key Performance Indicators (KPIs) and data analysis. Finally, Chapter 6 presents real-world examples and discusses future trends in the service industry, emphasizing the importance of continuous improvement and adaptation.
Inspired by what you've read? Turn your ideas into reality with FastRead's AI-powered book creation tool.
Start Writing NowBroman
TikTok Ads Unleashed: A Step-by-Step Guide to Marketing Success
Broman
By Broman
Art in the Age of AI: Redefining Creativity
Broman
By Broman
The Digital Paradox: Finding Connection in an Age of Isolation
Broman
By Broman
Mastering the Art of Practical Living: A Comprehensive Guide
Broman
By Broman
The Comprehensive Test Dictionary: A Guide for Exam Preparation and Assessment
Broman
By Broman
The Art of Visual Exploration: A Photographer's Journey
Broman
By Broman
