AI-Ready Contact Center: A Strategic Guide to Evaluation, Planning, and Implementation

Synopsis

In today's rapidly evolving landscape, Artificial Intelligence (AI) is poised to revolutionize contact centers. However, the path to successful AI integration is fraught with challenges, with a staggering 75% of AI projects failing to deliver on their promises. "AI-Ready Contact Center: A Strategic Guide to Evaluation, Planning, and Implementation" serves as an indispensable resource for Contact Center and Customer Experience Senior Executives and CIOs seeking to navigate this complex terrain. This book provides a comprehensive AI Readiness assessment framework, designed to help organizations evaluate their current infrastructure, strategically plan for AI adoption, and implement solutions effectively. Authored by Rosetta Carrington Lue, this book offers a structured, ROI-driven approach to AI implementation, ensuring that businesses can harness the power of AI to enhance customer experiences, improve operational efficiency, and gain a competitive edge. It delves into the critical aspects of data readiness, technology infrastructure, talent alignment, and governance, providing actionable insights and best practices to mitigate risks and maximize the return on AI investments. Whether you are just beginning to explore AI or are looking to optimize existing AI initiatives, this guide will empower you to transform your contact center into an AI-ready powerhouse.