AI-Powered Government: A Practical Guide for Leaders

Synopsis

In "AI-Powered Government: A Practical Guide for Leaders" by Rosetta Carrington Lue, government leaders, public sector executives, and operations professionals gain access to a first-of-its-kind, hands-on guide for revolutionizing service delivery through artificial intelligence. This book serves as a comprehensive resource, offering actionable strategies for assessing AI readiness, optimizing contact centers, and implementing AI-driven automation while maintaining compliance, transparency, and a human-centric approach. Readers will learn how to leverage AI technologies—including chatbots, predictive analytics, AI-enhanced self-service, and workforce optimization—to create AI strategies that drive real, measurable impact in their organizations. Whether you're managing contact centers, permitting systems, benefits administration, or public engagement platforms, this book offers the frameworks, leadership mindset, and operational readiness playbooks you need to succeed. You’ll learn: How to identify and prioritize high-impact AI use cases in government What operational and cultural shifts are required for AI adoption How to modernize workflows and reduce “bureacratic delays” on both employees and citizens How to lead ethical, human-centered AI initiatives that build public trust The AI Readiness Framework for aligning people, processes, and platforms Real-world case studies from local, state, and federal agencies From chatbots to intelligent routing, from predictive analytics to automated decision support, The AI-Powered Government shows you how to deliver faster, more personalized, and cost-effective services—while making public institutions more resilient, equitable, and trusted. Carrington Lue’s extensive expertise in CX organization transformational change management ensures that this guide is not just theoretical but deeply practical. The book provides a clear roadmap for government agencies to navigate the complexities of AI implementation, offering insights into creating AI strategies that enhance service delivery without compromising on essential values. Whether you are a government customer experience leader, CIO, or contact center director, this book equips you with the knowledge and tools necessary to transform your agency with AI, ensuring better outcomes for both your organization and the citizens you serve.