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Chapters
9
Language
English
Genre
Published
May 11, 2025
In "The Leader's 10-Step Guide to AI Transformation and Cultural Change," award-winning expert Rosetta Carrington Lue presents a vital framework for leaders navigating the complexities of integrating AI-enabled technology into the workplace. Addressing the prevalent hesitation among decision-makers to embrace revolutionary change and prepare their workforce for AI, this book argues for a sense of urgency. It highlights how customer demands for faster, more accurate, and efficient 24/7 service necessitate a proactive approach to technology modernization and cultural transformation, moving beyond slow, incremental changes.
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Start Writing NowRosetta Carrington Lue is an accomplished and awarded expert in CX organization transformational change management. As a certified change management practitioner, she assists government agencies and enterprises in assessing AI readiness, optimizing contact centers, and implementing AI-driven automation while ensuring compliance, transparency, and the human touch. With experience in chatbots, predictive analytics, AI-enhanced self-service, and workforce optimization, she partners with organizations to develop AI strategies that deliver tangible results.