Tipping Point: How to Train and Retain Top Servers for Maximum Success
Glenn David
Tipping Point: How to Train and Retain Top Servers for Maximum Success
0 reviews
Chapters
1
Language
English
Genre
Published
January 26, 2025
Synopsis
This comprehensive resource offers restaurant owners and managers proven strategies to help their staff increase tips. Written in a friendly and informative manner, the book provides actionable advice and simple methods that can be easily implemented. Drawing from extensive research, it includes real-life examples and stories to illustrate the psychology of tipping and the best approaches to enhance gratuity earnings. Additionally, it guides managers in testing varied techniques to determine which are most effective for their particular establishment and team.
About the Author
Glenn David is a former restaurant server and hospitality consultant. He currently is the owner of a corporate entertainment company in the Chicago metropolitan area. He has been successful in recruiting fabulous people to demonstrate genuine hospitality towards others. And, to accomplish that end, you have to show that you are putting your people first so that they will put your customer first. As a restaurant server, even in an early bird environment, his tips averaged over 22%. With the advent of social media and smartphones, gratuities can often exceed 50%.
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