Kumori Hand Roll Bar: The Art of Excellence

Synopsis

This handbook is your essential guide to mastering the art of hospitality at Kumori Soho Ltd, a modern Japanese Hand Roll Bar dedicated to delivering an unforgettable experience. Designed for all team members, from Front of House to Back of House, it meticulously outlines the standards and ethos that define Kumori. We go beyond simply serving food; we are crafting a culture built on five pillars: Respect, Cleanliness, Precision, Consistency, and Balance. Embrace the principles of Japanese hospitality, where attention to detail, pride in presentation, and care in every movement are paramount. Every shift, every roll, and every guest matters. This document will equip you with the knowledge and discipline required to ensure every guest leaves impressed, every service runs smoothly, and every plate reflects our unwavering commitment to excellence. Dive into the core of Kumori's identity and purpose. This handbook details everything from correct uniform and posture to precise guest engagement scripts and upselling structures. Understand our social media interaction standards, the framework for pre-shift briefings, and the performance measurement system designed to foster continuous improvement. By adhering to these guidelines, you will contribute to a harmonious and professional environment, upholding the highest standards in every aspect of your role. This is more than just a training manual; it's a blueprint for achieving culinary and service perfection, ensuring Kumori remains at the forefront of the hand roll bar experience.